Covid Policies

What additional cleaning and safety measures are taking?
The safety of our guests, employees, and community is our #1 priority. We have established enhanced protocols as we prepare to welcome guests.
Will I have to wear a mask?
In Ohio, face coverings are mandated.
Are Grocery Stores stocked? Should we bring our own supplies?
Our experience as locals is that grocery stores are generally stocked, however like many places around the country, certain types of products may still be hard to find. There may be purchasing limits on certain supplies, like paper and cleaning products. If there are specific items you want to be sure you have on your vacation, consider bringing them with you.We do recommend bringing groceries with you so that our stores are not overwhelmed.
Will restaurants be open?
Most restaurants in the area are open, some with outside dining and some are still curbside pickup only.
Can we check in early?
No. Our housekeepers and maintenance crew are doing extra work for your stay.Check-ins begin at 4:00 PM and we now have no contact check-in.Your reservation confirmation explains the procedure.
What happens if someone in the rental cabin gets Covid-19?
Anyone believing they may have symptoms or feeling sick should follow local health department recommendations. Please notify our office and we do recommend you vacate the property and not visit anywhere on your trip home for the safety of our community and staff.
May I cancel my reservation?
Cancellations will follow our standard cancellation policies. If you have travel insurance, you may have reason to file a claim. Trip Insurance is always a good idea. It is relatively inexpensive and readily available from numerous providers online at www.squaremouth.com Purchasing trip insurance covers you from losses you may incur due to unforeseen circumstances, such as unexpected health issues, death, inclement weather or jury duty.
If I am due a refund, when will I receive it?
If your canceled reservation re-rents, refunds will be credited to the card on file within 30 days from receipt of payment from the new rental.
If I can no longer come on vacation due to my home state requiring a quarantine after visiting OH, will I receive a refund?
As long as access to the Hocking Hills is available, cancellations will be governed under our standard cancellation policies. Please contact our office as soon as you’ve made the decision to cancel your reservation. If your canceled reservation re-rents, refunds will be credited to the card on file within 30 days from receipt of the payment for the re-booking.
If there is a second wave of Covid-19 or if the Hocking Hills closes to visitors again, can I cancel and get an automatic refund?
This pandemic has been an unprecedented event in so many ways in our lives that no one can say for certain what will happen. Refunds are never automatic.Each situation will be addressed on a case by case basis. We promise to promptly communicate the most up to date local information anytime travel restrictions to the Hocking Hills are put into place. As long as access to the Hocking Hills is available, cancellations will be governed under our standard cancellation policies.
What if OH’s governor orders a new Stay at Home order?
Nearly every stay at home order issued has come with conditions and exceptions. Not knowing what the future holds, we will address any future orders once they are issued. We will welcome you to the Hocking Hills anytime we are able, and our standard cancellation policies will be in effect.